Surveys and Diagnostics
The use of surveys is common in this day and age and has been identified as an effective way of gaining valid and quantifiable information. We have tools that we use to maximize our efforts in this area and a team of highly specialized consultants who have developed particular skills in the collation and analysis of information captured in this way. Our questionnaires and surveys are always preceded by focus group sessions which are small sample group discussions that enable us to pinpoint exact issues within a larger subject, in order to provide our client with qualitative data relating to employees and customers.
Our surveys capture various forms of information. In the past, we have conducted Employee Attitude Surveys, Customer Service/Alignment Surveys and Stakeholder Surveys.
Market research is an efficient way of finding out what customers believe, think, want or need about your product.
It is information that cannot usually be obtained from any other source. Organizations in both public and private sectors use research to help them determine what goods and services to produce. The process involves a detailed collection of market data, analysis and interpretation of the results.
Our market research typically targets the following specific areas:
Key information about major customer groups, suppliers of raw material, distributors, wholesalers, and retailers will be highlighted. In addition, significant facts, figures, and trends about the industry will be provided.
Specific information about the competitors, their size, location, focus, sales volume & approximate market share, mode of operation, competitive advantage, strengths and weaknesses will be highlighted in the research.
Provides information that will enhance the understanding and knowledge of the target market and/or industry.
Market research document detailing specific information required by client organization.
Our strategic management retreat is designed to provide opportunities for management to review performance and trends as well as discuss and agree on action plans to improve business performance. The focus of the retreat varies from vision/mission development and strategic goal setting to team building, depending on the issue most critical to the client.
Our retreat methodology involves three phases as follows:
Pre-retreat data gathering, logistics and planning
The retreat itself:
- Paper presentations
- Syndicate group sessions
- The plenary sessions
The reporting phase. The issues raised in the retreat will be summarised in this phase and action plans developed around them.
It allows organisations to develop, or review and communicate their vision & mission statements
Performance review and identification of business opportunities
Strengthening the team spirit and bonding among executives
Retreat reports serve as documents for driving implementation of action plans
HR Metrics Management
Are you under the perception that HR is not a strategic function and the department is a cost centre in contrast to the profit generating departments? Think again!
Remember the delay in finding a capable replacement for key roles on the exit of staff? The decline in your output on Fridays and Wednesdays? A lot of organizations are unable to measure the financial implications of wrong recruitment, learning curve, exit and absenteeism. HR Metrics is a diagnostic service, which puts a financial value to manpower planning and enables organizations better manage their expectations of HR and its performance.
This HCM intervention will support your corporate commitment to:
- Setting tangible and achievable goals and targets
- Identifying the most important drivers of your business that will enhance shareholder value over time
- Establishing accountability and corporate governance by establishing the connection between your people performance and organizational objectives as well as tracking results
- Determining competency levels and identifying inherent behavior, culture and attitudes
- Diagnosing outcomes, by identifying potential business opportunities and determining the relevance of existing programmes